Data safety summary
Plain-language reference for Google Play Data safety forms for our Nigeria apps. Payments use Paystack. Full details: Privacy Policy.
For Play ConsoleComplete a separate Data safety form per package. If anything conflicts with production behavior, the live app and Privacy Policy take precedence.
1. Customer — The SurePlug
- Package:
com.thesureplug.customer - Support: support@thesureplug.com
- Privacy: https://thesureplug.com/privacy
| Category | Examples | Purpose |
|---|---|---|
| Personal info | Name, email, phone | Account & support |
| Location | Approximate/precise when permitted | Delivery address & nearby shops |
| Photos | Profile photo (optional) | Account personalization |
| App activity | Orders, browse, checkout | Fulfilment & product improvement |
| Financial info | Wallet & Paystack payment metadata | Checkout & reconciliation |
| Device / IDs | Push token, device/app info | Notifications & diagnostics |
| Messages | Order/support chat | Customer service |
2. Business — SurePlug Business
- Package:
com.thesureplug.business - Support: support@thesureplug.com
| Category | Examples | Purpose |
|---|---|---|
| Personal info | Name, email, phone | Owner account |
| Financial info | Bank account for Paystack payouts | Merchant settlements |
| Photos / files | Logo, cover, KYB ownership docs, NIN flow | Storefront & verification |
| App activity | Orders, catalog, outlet status | Operate merchant outlet |
| Device / IDs | Push token, device/app info | Order alerts & diagnostics |
| Messages | Order chat & support tickets | Fulfilment & support |
KYB/NIN data is used for compliance and fraud prevention. Documents are shared with ops reviewers and verification vendors as needed.
3. Driver — SurePlug Driver
- Package:
com.thesureplug.driver - Support: support@thesureplug.com
| Category | Examples | Purpose |
|---|---|---|
| Personal info | Name, email, phone | Driver account |
| Location | Precise / background during active deliveries | Match jobs & navigation |
| Photos / camera | ID / vehicle photos for KYC | Identity verification |
| Financial info | Bank account for Paystack withdrawals | Driver payouts |
| App activity | Job accept/complete, availability | Delivery operations |
| Device / IDs | Push token, device/app info | Job alerts & diagnostics |
| Messages | Delivery chat & support | Coordination & support |
Background location is used while a delivery is active (including when the screen is locked) for navigation to stores and customers, as declared in the app permission strings.
Data sharing (all apps)
Shared with counterparties needed to fulfil orders (customers, merchants, drivers), and with processors: Paystack, hosting, email, push, maps/geocoding, and identity verification vendors. We do not sell personal data.
Security practices
- Data encrypted in transit (HTTPS/TLS)
- Passwords stored hashed
- Account deletion: https://thesureplug.com/delete-account